Billing, refunds and cancellation

Platform fee

Recurring software license fees, paid to Afterward by the partner business. The amount and the billing schedule are set out in the partner agreement.

Program fee

Fees for the physician-led programs members join, paid to Afterward by the member. The member sees the program fee before authorizing payment.

Lab work

Its own fee, separate from the program fee.

We share platform pricing on a walkthrough, and the partner agreement sets it out.

A program fee is charged only after a physician has reviewed the member’s information.

If the physician decides a program is not right for the member, any authorization hold on the member’s card is released and the member is not charged.

The member is told how and when the fee will be charged before authorizing payment.

Program fees

A member who believes a program fee was charged in error, or who wants to ask for a refund, can write to us at hello@keelmd.com. We review each request and reply by email.

Platform fees

Refunds of platform fees are handled as set out in the partner agreement.

An approved refund goes back to the card that was charged.

Platform subscription

A partner business can cancel its subscription at any time by writing to us at hello@keelmd.com. Cancellation takes effect as set out in the partner agreement.

Program fees

A member who no longer wants to go ahead can tell the business that offered the program, or write to us. Where a program fee repeats, cancelling stops every later charge.

If you have a question about a charge, including a program fee on a card statement, please contact us before disputing it with your card issuer. Write to us at hello@keelmd.com.

We look into every billing question and reply by email.

Afterward sells no physical goods, so there is nothing to return.

We do not sell, dispense, ship, or fulfill medication of any kind.

If something is prescribed, the prescription is sent to an independent, state-licensed U.S. pharmacy, which dispenses and ships directly to the patient.

All fees are in US dollars (USD).

Card payments are processed by Stripe; card details are entered in Stripe’s form and are not stored on Afterward’s servers.

Our payment processor receives only what a payment needs.

Afterward does not currently run promotions. If we run one, we will publish its terms on this page before it starts.

Billing questions: write to us at hello@keelmd.com.